Unscrewed

"UNSCREWED: The Consumer's Guide To Getting What You Paid For" is a pull-no-punches guide to getting your way, and your money back, when dealing with businesses or the government.

By AM Northwest Staff

Book Description


Every four seconds unsuspecting consumers are bamboozled, shafted, or duped by companies of all sizes. As customer service departments have become automated wastelands, our ability to get satisfaction within the conventional complaint system has eroded. In UNSCREWED, consumer advocate Ron Burley offers a logical and assertive five-step plan to convince companies to keep their word and do the right thing.

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