SALEM, Ore. (AP) - Gov. John Kitzhaber said Thursday he's seeking a lawsuit against Oracle Corp. over Oregon's online health insurance enrollment system, the failure of which embarrassed the state and resulted in multiple investigations.
In a letter to Attorney General Ellen Rosenblum, Kitzhaber said he's fired state managers in charge of Cover Oregon, and now it's time to hold accountable the website's main technology contractor.
Kitzhaber made the surprise announcement Thursday during a Joint Committee on Legislative Audits, Information Management and Technology (JCLAIMT) hearing that was pre-scheduled to discuss state IT projects as well as the status of Cover Oregon.
"Oracle's failure is unacceptable to Oregonians who need and deserve access to quality healthcare and who have been faced with months of uncertainty," Kitzhaber testified before lawmakers. "The failed rollout of Cover Oregon has cast a shadow on these reform efforts, the success of which are absolutely crucial to the future of this state. So the time has come to hold Oracle accountable for failing to deliver technology that worked on the time lines that they agreed to."
Kitzhaber went on to blame Oracle for a laundry list of problems, citing missed deadlines, "many bugs in the system that still remain to be fixed,” and what he called fundamental flaws in the system's architecture. The governor also referred to independent assessments and quality assurance reports that he said concluded, "the work was regularly incomplete, routinely late and below industry standards."
Kitzhaber said Rosenblum will make the ultimate decision about whether to file a lawsuit, but he believes the state has strong claims. Rosenblum responded in a letter to the governor that her legal team has been reviewing options and developing legal strategies.
"I share your determination to recover every dollar to which Oregon is entitled," she wrote. Cover Oregon and Oracle have agreed not to initiate legal action before May 31.
Oracle, which is headquartered in Redwood City, California, has said it's not to blame for the failed launch. And on Thursday it issued a blistering response to Kitzhaber's testimony.
"We understand the political nature of the announcement just made and that the Governor wants to shift blame from where it belongs," Oracle said in a statement. "We are proud of the work that we have done to enable over 420,000 Oregonians to enroll in health care. "We look forward to an investigation that we are confident will completely exonerate Oracle.”
Oracle instead blamed the project's mismanagement on Cover Oregon and the Oregon Health Authority.
In a letter to Cover Oregon's temporary leadership last month, Oracle Corp. President and Chief Financial Officer Safra Catz wrote that Oracle provided "clear and repeated warnings" to Cover Oregon that the exchange website would not be ready to launch last October.
Oregon paid Oracle $134 million in federal funds to build what turned out to be a glitch-filled Cover Oregon website. Oregon is the only state that still doesn't have an online portal where the general public can sign up for health insurance in one sitting through a marketplace required under President Barack Obama's health care law.
The state is still withholding $25.6 million in payments from Oracle. Oregon abandoned plans for fixing the site and is switching to the federal portal used by most states, www.HealthCare.gov.
The website's failure has been an embarrassment for the Democratic governor, who enthusiastically embraced Obama's health care law and has for decades been a respected voice on health care policy.
Kitzhaber declined to say how much money he hoped to recover from Oracle, but he said he's willing to pay for the portions of the website that do work.
A review commissioned by Kitzhaber placed blame on the state's contract with Oracle, which said the company would be paid based on its time and materials rather than specific content delivered. The review also faulted the state's decision not to hire a system integrator to oversee the project.
Kitzhaber acknowledged the state's failings but said Oracle shares the blame.
"I have acknowledged that oversight was a problem at Cover Oregon; we have addressed that problem," Kitzhaber testified. "But even better oversight, would have only have given us an earlier and clearer picture of the poor performance of Oracle. The fact is, that Oracle did not deliver for the State of Oregon."
Kitzhaber also admitted, it would not be an easy road ahead.
"I believe that the law is on our side, and I believe that justice is on our side, but I also recognize that Oracle is a very large company - the second largest software company in the world," he said. "I expect that they will fight us tooth and nail. But I will not allow that to stop us from recouping dollars that were sent to Oracle for technology that did not work and technology that was not delivered on time."
Kitzhaber also sent a letter to the inspector general of the Department of Health and Human Services urging the federal agency, which supplied the money that paid Oracle's bills, "to levy the appropriate fines and penalties to hold Oracle accountable.
In 2011, Oracle agreed to pay nearly $200 million to settle charges that it defrauded the U.S. government on a software contract. The Justice Department alleged that Oracle failed to tell the federal government about discounts available to other customers. The allegations initially were raised in a suit against the company under the False Claims Act, which provides financial rewards to private litigants who report alleged fraud against the government.
Kitzhaber urged U.S. Sens. Ron Wyden and Jeff Merkley to also use the authority of their offices to investigate Oracle's culpability. Wyden is chairman of the Senate Finance Committee.
Once the governor completed his testimony, several lawmakers asked him questions.
For instance, Rep. Chris Harker, D-Washington County, asked the governor if he was confident the state could file a lawsuit against Oracle and not jeopardize Oregonians' next enrollment, which begins Nov. 15. Kitzhaber said he was confident Oregonians would be able to receive insurance on time and suggested that he'd planned the timing of the lawsuit.
"We have now concluded our business with Oracle, the final contract has been signed," Kitzhaber said.
To that end, Sen. Alan Olsen, R-Canby, expressed his concern about the timing as well.
"My concern is that we're a day late and dollar short," Olsen said, while responding to the governor. "Why did we not have people in place, through the people you hired, that could have brought this problem out and got it solved when we needed to have it solved?"
Kitzhaber responded that he'd been "repeatedly assured" the Cover Oregon website would launch on time.
Rep. Dennis Richardson, R-Central Point, also raised questions. Richardson is not on the committee but is running against Kitzhaber for governor and has attended several recent JCLAIMT hearings.
Richardson questioned why Kitzhaber wasn't taking responsibility for what has been described as a "lousy" contract with Oracle, which only billed the company for its time and what it produced, rather than a finished product. Richardson also highlighted the fact that the state failed to hire a systems integrator, a sort of general contractor for IT projects, and instead decided to oversee its own project.
"There's no question that the combination of a failure to hire a systems integrator and time and materials contracts created a perfect storm on the state side that created this problem," Kitzhaber responded. "But no one can convince me that Oracle, with a straight face say, 'oh, we didn't know you hired us to produce a functional website.'"
At one point while responding, Kitzhaber hit his hand several times on the table and said, "You don't get to the be the second largest software company in the world with that attitude."
(Copyright 2014 The Associated Press. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.)
On Your Side Investigator Chelsea Kopta and KATU staff contributed.
“Contrary to the story the State is promoting, Oracle has never led the Oregon Health Exchange project. OHA and Cover Oregon were in charge and badly mismanaged the project by consistently failing to deliver requirements in a timely manner and failing to staff the project with skilled personnel. The Governor admitted as much in his statement, and these facts are supported by extensive documentation. We understand the political nature of the announcement just made and that the Governor wants to shift blame from where it belongs. We are proud of the work that we have done to enable over 420,000 Oregonians to enroll in health care. We look forward to an investigation that we are confident will completely exonerate Oracle.”
Video: Lawmakers question Kitzhaber on Cover Oregon:
Full coverage of the troubled Cover Oregon website:
- Drastic call for full audit of Cover Oregon edited out of 'missing' Maximus report
- Subpoenas issued in Cover Oregon investigation
- Retiring Cover Oregon manager fires off damning email about state leaders
- Emails further suggest Cover Oregon used 'smoke and mirrors' for fed money
- New emails suggest Cover Oregon leaders started celebrating far too early
- KATU investigation finds Oracle shares blame with Cover Oregon for website disaster
- Panel recommends Oregon move to federal health exchange
- Oracle says it's not to blame for failed launch of Cover Oregon
- No decision on future of Cover Oregon but options narrowed to two
- Report: Federal exchange cheapest fix for Cover Oregon
- Cover Oregon goes to Congress, defends work that's been done
- Cover Oregon invites public to once-secret oversight meetings
- Top Cover Oregon IT official resigns
- Cover Oregon: Apply for insurance in April and avoid federal penalty
- Cover Oregon makes secret meetings public, won't explain the change
- Secret Cover Oregon oversight meetings may violate public meetings law
- Cover Oregon announces $1 million ad blitz to raise awareness
- Months later, Gresham woman still wondering if she has health insurance
- Portland tech company to governor: We can fix Cover Oregon's website
- State granted one-month extension for Cover Oregon enrollment
- First Data report: Cover Oregon didn't have federally required backup plan
- Watch: Your Voice Your Future Town Hall: Cover Oregon
- Cover Oregon confessions: Are they playing games with your health?
- New report answers many Cover Oregon questions - often for second time
- Cover Oregon directory Goldberg resigns; Governor releases investigation findings
- Cover Oregon: Still pushing for deadline extension
- Oregon tied for last in nation for young-adult health-insurance sign-ups
- Cover Oregon: Apply now if you want health insurance this year
- Federal government announces Cover Oregon investigation
- Former Cover Oregon director says 'all of us' share blame for failures
- Top Cover Oregon official refuses to discuss Lawson resignation
- Official: Oracle not allowing Cover Oregon probe access to 6 employees
- Trouble with Cover Oregon? You may still get federal tax credits
- Cover Oregon website developer pulls 100 worker off project
- Ex-Cover Oregon website chief: 'I stuck to the talking points ... they were not accurate'
- High-level IT consultant on Cover Oregon: 'They didn't know what they were doing'
- New Cover Oregon allegations: 'If it's true, someone's going to prison.'
- Paging Dr. Kitzhaber: What did the governor know about Cover Oregon collapse?
- State rep., U.S. Senate candidate calls for the end of Cover Oregon
- Cover Oregon head: State might scrap all or part of failing website
- State lawmakers to grill Cover Oregon chief
- Family struggles to sign up for insurance through Cover Oregon
- First legal complaint filed over health enrollment mistakes
- Democratic state lawmaker believes Cover Oregon can be saved
- Contractor plans to examine why Cover Oregon failed
- 'We look like fools:' A history of Cover Oregon's failure
- State rep: Ditch Cover Oregon in favor of federal exchange
- Video: Exclusive Interview: Gov. John Kitzhaber - Cover Oregon 1/9/2014
- Gov. denies prior knowledge of Cover Oregon failure, exits exclusive KATU interview
- Kitzhaber outlines Cover Oregon's next steps: 'I can't give you a date'
- Kitzhaber: Firm will review Cover Oregon failures
- Cover Oregon applications left in limbo?
- Man with cancer waiting on Cover Oregon, gets insured
- Man with cancer still waiting on Cover Oregon
- New calls for Cover Oregon to take responsibility for project failures
- Rocky King, director of troubled Cover Oregon, resigns
- Salem man says Cover Oregon error left him in health care limbo
- Some question if they'll be covered by Cover Oregon in the new year
- What doomed Cover Oregon? 'Mismanagement,' say former employees
- After resigning, Lawson not talking about Cover Oregon website failures
- Ore. health official in charge of building Cover Oregon website resigns
- Fewer enrollments challenge Oregon exchange budget
- Executive director of Cover Oregon taking medical leave
- Cover Oregon considers new solutions
- Kitzhaber calls for independent review of Cover Oregon
- New emails show Cover Oregon unraveling in days before launch
- Emails: Cover Oregon executive knew about website problems in May
- Cover Oregon complicated by state's grand vision