PORTLAND, Ore. – Geannie Newell had hoped two packages containing Christmas presents and gift cards would arrive at her family’s home in Texas in time for the holiday. They didn’t arrive until Tuesday.
Newell sent the packages with UPS. Due to higher than expected demand, and some harsh winter weather, the company has had trouble fulfilling all of its delivery time estimates.
“I know I am not the only person that's affected, I absolutely do. I know other people are probably waiting on packages also and getting the same kind of no customer service,” Newell said.
Newell sent her gifts on Dec. 17, and UPS estimated it would be delivered by Dec. 23.
She checked each day and she says UPS listed her package as being in Texas, though according to customer service it was always on a truck or ready for delivery.
“I really want an explanation of how this could have gone so wrong and I think they owe me that,” Newell said.
KATU called UPS to find out what was going on with Newell’s packages. A company spokesperson said she'd check on what happened.
About an hour after the inquiry, Newell’s packages were delivered to her family.