Anger at Australian radio station over royal hoax

LONDON (AP) - It started out as a joke, but ended in tragedy.
The sudden death of a nurse who unwittingly accepted a prank call to a London hospital about Prince William's pregnant wife Kate has shocked Britain and Australia, and sparked an angry backlash Saturday from some who argue the DJs who carried out the hoax should be held responsible.
At first, the call by two irreverent Australian DJs posing as royals was picked up by news outlets around the world as an amusing anecdote about the royal pregnancy. Some complained about the invasion of privacy, the hospital was embarrassed, and the radio presenters sheepishly apologized.
But the prank took a dark twist Friday with the death of nurse Jacintha Saldanha, a 46-year-old mother of two, three days after she took the hoax call. Police have not yet determined Saldanha's cause of death, but people from London to Sydney have been making the assumption that she died because of stress from the call.
King Edward VII's Hospital, where the former Kate Middleton was being treated for acute morning sickness this week, wrote a strongly-worded letter to the 2DayFM radio station's parent company Southern Cross Austereo, condemning the "truly appalling" hoax and urging it to take steps to ensure such an incident would never happen again.
"The immediate consequence of these premeditated and ill-considered actions was the humiliation of two dedicated and caring nurses who were simply doing their job tending to their patients," the letter read. "The longer term consequence has been reported around the world and is, frankly, tragic beyond words."
The hospital did not comment when asked whether it believed the prank call had directly caused Saldanha's death, only saying that the protest letter spoke for itself.
DJs Mel Grieg and Michael Christian, who apologized for the prank on Tuesday, took down their Twitter accounts after they were bombarded by thousands of abusive comments. Rhys Holleran, CEO of Southern Cross Austereo, said the pair have been offered counseling and were taken off the air indefinitely.
No one could have foreseen the tragic consequences of the prank, he stressed.
"I spoke to both presenters early this morning and it's fair to say they're completely shattered," Holleran told reporters on Saturday.
"These people aren't machines, they're human beings," he said. "We're all affected by this."
Details about Saldanha have been trickling out since the duty nurse's body was found at apartments provided by the private hospital, which has treated a line of royals before, including Prince Philip, who was hospitalized there for a bladder infection in June.
The nurse, who was originally from India, had lived with her partner Benedict Barboza and a teenage son and daughter in Bristol, in southwestern England, for the past nine years. The hospital praised her as a "first-class nurse" who was well-respected and popular among colleagues during her four years working there.
Just before dawn on Tuesday, Saldanha was looking after her patients when the phone rang. A woman pretending to be Queen Elizabeth II asked to speak to the duchess, and, believing the caller, Saldanha transferred the call to a fellow nurse caring for the duchess, who spoke to the two DJs about Kate's condition live on air.
During the call - which was put online and later broadcast on news channels worldwide - Grieg mimicked the Britain's monarch's voice and asked about the duchess' health. She was told Kate "hasn't had any retching with me and she's been sleeping on and off." Grieg and Christian, who pretended to be Prince Charles, also discussed with the nurse when they could travel to the hospital to check in on Kate.
Three days later, officers responding to reports that a woman was found unconscious discovered Saldanha, who was pronounced dead at the scene. Police didn't release a cause of death, but said they didn't find anything suspicious. A coroner will make a determination on the cause.
In the aftermath of Saldanha's death, some speculated about whether the nurse was subject to pressure to resign or about to be punished for the mistake. Royal officials said Prince William and Kate were "deeply saddened," but insisted that the palace had not complained about the hoax. King Edward VII's Hospital also maintained that it did not reprimand Saldanha.
"We did not discipline the nurse in question. There were no plans to discipline her," a hospital spokesman said. He declined to provide further details, and did not respond to questions about the second nurse's condition.
The Australian Communications and Media Authority, which regulates radio broadcasting, said it has received complaints about the prank and is discussing the matter with the Sydney-based station, which yanked its Facebook page after it received thousands of angry comments.
Holleran, the radio executive, would not say who came up with the idea for the call. He only said that "these things are often done collaboratively." He said 2DayFM would work with authorities, but was confident the station hadn't broken any laws, noting that prank calls in radio have been happening "for decades."
The station has a history of controversy, including a series of "Heartless Hotline" shows in which disadvantage people were offered a prize that could be taken away from them by listeners.
Saldanha's family asked for privacy in a brief statement issued through London police.
Flowers were left outside the hospital's nurse's apartments, with one note reading: "Dear Jacintha, our thoughts are with you and your family. From all your fellow nurses, we bless your soul. God bless."
Officials from St. James's Palace have said the duchess is not yet 12 weeks pregnant. The child would be the first for her and William.
The sudden death of a nurse who unwittingly accepted a prank call to a London hospital about Prince William's pregnant wife Kate has shocked Britain and Australia, and sparked an angry backlash Saturday from some who argue the DJs who carried out the hoax should be held responsible.
At first, the call by two irreverent Australian DJs posing as royals was picked up by news outlets around the world as an amusing anecdote about the royal pregnancy. Some complained about the invasion of privacy, the hospital was embarrassed, and the radio presenters sheepishly apologized.
But the prank took a dark twist Friday with the death of nurse Jacintha Saldanha, a 46-year-old mother of two, three days after she took the hoax call. Police have not yet determined Saldanha's cause of death, but people from London to Sydney have been making the assumption that she died because of stress from the call.
King Edward VII's Hospital, where the former Kate Middleton was being treated for acute morning sickness this week, wrote a strongly-worded letter to the 2DayFM radio station's parent company Southern Cross Austereo, condemning the "truly appalling" hoax and urging it to take steps to ensure such an incident would never happen again.
"The immediate consequence of these premeditated and ill-considered actions was the humiliation of two dedicated and caring nurses who were simply doing their job tending to their patients," the letter read. "The longer term consequence has been reported around the world and is, frankly, tragic beyond words."
The hospital did not comment when asked whether it believed the prank call had directly caused Saldanha's death, only saying that the protest letter spoke for itself.
DJs Mel Grieg and Michael Christian, who apologized for the prank on Tuesday, took down their Twitter accounts after they were bombarded by thousands of abusive comments. Rhys Holleran, CEO of Southern Cross Austereo, said the pair have been offered counseling and were taken off the air indefinitely.
No one could have foreseen the tragic consequences of the prank, he stressed.
"I spoke to both presenters early this morning and it's fair to say they're completely shattered," Holleran told reporters on Saturday.
"These people aren't machines, they're human beings," he said. "We're all affected by this."
Details about Saldanha have been trickling out since the duty nurse's body was found at apartments provided by the private hospital, which has treated a line of royals before, including Prince Philip, who was hospitalized there for a bladder infection in June.
The nurse, who was originally from India, had lived with her partner Benedict Barboza and a teenage son and daughter in Bristol, in southwestern England, for the past nine years. The hospital praised her as a "first-class nurse" who was well-respected and popular among colleagues during her four years working there.
Just before dawn on Tuesday, Saldanha was looking after her patients when the phone rang. A woman pretending to be Queen Elizabeth II asked to speak to the duchess, and, believing the caller, Saldanha transferred the call to a fellow nurse caring for the duchess, who spoke to the two DJs about Kate's condition live on air.
During the call - which was put online and later broadcast on news channels worldwide - Grieg mimicked the Britain's monarch's voice and asked about the duchess' health. She was told Kate "hasn't had any retching with me and she's been sleeping on and off." Grieg and Christian, who pretended to be Prince Charles, also discussed with the nurse when they could travel to the hospital to check in on Kate.
Three days later, officers responding to reports that a woman was found unconscious discovered Saldanha, who was pronounced dead at the scene. Police didn't release a cause of death, but said they didn't find anything suspicious. A coroner will make a determination on the cause.
In the aftermath of Saldanha's death, some speculated about whether the nurse was subject to pressure to resign or about to be punished for the mistake. Royal officials said Prince William and Kate were "deeply saddened," but insisted that the palace had not complained about the hoax. King Edward VII's Hospital also maintained that it did not reprimand Saldanha.
"We did not discipline the nurse in question. There were no plans to discipline her," a hospital spokesman said. He declined to provide further details, and did not respond to questions about the second nurse's condition.
The Australian Communications and Media Authority, which regulates radio broadcasting, said it has received complaints about the prank and is discussing the matter with the Sydney-based station, which yanked its Facebook page after it received thousands of angry comments.
Holleran, the radio executive, would not say who came up with the idea for the call. He only said that "these things are often done collaboratively." He said 2DayFM would work with authorities, but was confident the station hadn't broken any laws, noting that prank calls in radio have been happening "for decades."
The station has a history of controversy, including a series of "Heartless Hotline" shows in which disadvantage people were offered a prize that could be taken away from them by listeners.
Saldanha's family asked for privacy in a brief statement issued through London police.
Flowers were left outside the hospital's nurse's apartments, with one note reading: "Dear Jacintha, our thoughts are with you and your family. From all your fellow nurses, we bless your soul. God bless."
Officials from St. James's Palace have said the duchess is not yet 12 weeks pregnant. The child would be the first for her and William.
So this hospital and this specific highly trained nurse is caught RED HANDED violating patient confidentiality? And somehow we must hang from the rafters the radio hosts?Â
Â
Come on... Is there accountability and RESPONSIBILITY in the professional ranks of this hospital or not?Â
Â
Patient confidentiality is not a laughing matter. No way/no how was this nurse competent or professional when she chose to violate Kate Middleton's rights to privacy - and divulge everything about her - to a complete stranger calling on the phone.Â
Â
No one is at fault - but the nurse and her employer - the hospital. Killing one's self over a job related ERROR? Come on. No one to fault but this nurse - for her own death. And even that makes little sense. She obviously was suffering from a whole lot more than we are being made aware - to kill herself over her own work related MISTAKE and error.Â
@englishdaisy Seems to me she held herself, as in your words, solely accountable and responsible. You must be very satisfied or will that have to wait until someone sues the hospital and others are fired.Â
 @peckishpete  @englishdaisy In other cultures, the western barrier we establish between our work lives and our personal lives are not so well defined.
Â
We are fortunate that at the end of the day, our civilization allows us to say "Oops. Sue me."
@Playanekes @englishdaisy You are right. In Japan, for instance, executives who make mistakes and bring their company down often commit suicide out of guilt and shame. Here they collect there "golden CEO paracute" and laugh all the way to the bank. The Hostess execs come to mind.
there should be a dislike option on here. you would have a bunch.
Rhys Holleran, CEO of 2DayFM's parent company Southern Cross Austereo, said.... "This is a tragic event that could not have been reasonably foreseen...."   REALLY? I'm pretty sure most people could have foreseen that world-wide humiliation might just push a person toward suicide.
 @StealthActivist Stealth if we ALL offed ourselves when our work performances errors and mistakes are made public - there would be thousands of people OFFING themselves every day.Â
Â
All she needed to do was accept responsibility for violating one patient's confidentiality - and get on with her life. No one forced her to kill herself over her own lack of professionailism.Â
Â
No way/no how did the radio show hosts cause or create the circumstances of a hospital employee CHOOSING to violate the rights of one of their patients.Â
@englishdaisy @StealthActivist As Planakes states above, there are cultures in the world that place a high price on honor and feel that if they have brought shame to themselves or others, they commit suicide. In this country if we make mistakes, we often try to blame others and hire a lawyer.
 @englishdaisy  @StealthActivist No one is suggesting anybody forced her to kill herself. But her error doesn't justify mean-spirited character impersonation that puts people's careers at risk for some shock jock radio personality's ratings.
Their careers are over.....
 @Grammy54 For awhile. Do you remember when Marconi lost his killer job for playing the Nick Berg video and joking about it? Portland damned near tarred and feathered him on his way to Oklahoma or wherever he rebuilt his career, but eventually he came back to Portland and started working at a different network. Humbler and a little more mature, for sure.
as they should be.
 @Grammy54 Why?Â
Â
This nurse made the mistake and the PROFESSIONAL error. And how knows how many other times this hospital employed nurses and other "professionals" who violated patient's trust and confidentiality - over the phone. To anyone and everyone calling and saying they are this person or that - but the hospitals employees FAIL to verify anyone's identity - at all.Â
Â
The radio hosts are clean and not to blame for this nurse's lack of competent work ethics. No way no how should any employee off themselves - simply because THEY make a work related MISTAKE.Â
Â
 @englishdaisy Calm down "sparkler". That's pretty harsh for someone who was remorseful enough about her "professional error" to kill herself. What more do you want from her?? And you don't think the DJs also made a "work related mistake"???
 @englishdaisy You've never been tricked? Never been deceived? Never made a mistake--big or small? Pretty darn perfect sitting up there on your thrown with your holier than thou attitude aren't you?
 @englishdaisy  @Grammy54 "The radio hosts are clean and no"
Â
No they're not. They tried to fool a woman into compromising her career. They're not just dirty, they're total freakin' scumbags and they're off-air and feeling the wrath of humanity because of it. They made a work-related mistake.
@englishdaisy @Grammy54 You're pretty heated about his aren't you by the display of all your capitalized words. Have a LITTLE sympathy for the poor nurse who felt that he shame and humiliation could only be remedied by killing herself.Â
Isn't claiming to be somebody else some form of identity theft? I'm just talking of the prank/hoax itself, here. Claiming to be a royal monarch is, in my opinion, in no way possible an allowable act. What would happen here if they claimed to be the president in an attempt to breach a hospital's security system? This is a prime example of the media abusing freedom of speech/press rights with complete disregard and to violate the other person's rights to privacy!
 @MickRoh There are national as well as INTERNATIONAL legal criteria for disclosing any patient information over the phone.Â
Â
This nurse clearly ERRED and disregarded all of that - when she chose to believe the Queen was on the phone inquiring about her grand-daughter in law. A most incredible phone call to blindly BELIEVE if ever there were one. WIthout bothering to inquire about substantiating that person's identity before telling all to this anonymous person over the phone - it's all an indefensible ERROR on the part of a professional health care provider who clearly and obviously KNEW better. Who violated the legal rights of Kate Middleton. Completely.Â
Â
All in all - a ERROR on the part of the nurse. And no reason to choose to end one's life. That's for sure.Â
 @englishdaisy @binyahbinyah So you pretty much just spelled out all the reasons she should feel horrible about herself and want to kill herself, and then said that she has no reason to end her life. Guess you still don't have a soul, eh?
@englishdaisy I think many are forgetting the nurse that killed herself wasn't the one that divulged the private information. According to the above story, she gave the call to another nurse that was actually tending to the Duchess and who was the one that gave out the information. Saldanha didn't violate any privacy issues. Yes, the hospital also was in error over giving out information without verifying the ID of the caller. But that does not lessen the wrongfulness of what the radio people had done, who are also supposedly professionals that are trained to respect the rights of others. And they were doing their hoax for money.
 @englishdaisy  @MickRoh "Who violated the legal rights of Kate Middleton. Completely."
Â
Who doesn't seem to have a problem with it. In fact, you're the only one who seems to have a problem with this, which suggests you have some sort of baggage you might wish to share with us.
Â
Nobody needs to be reminded that she erred. Occasionally, people (myself included) need to be reminded of the fruitlessness of mean-spirited dialogue and fooling around with other peoples' lives. If there's an excuse for doing that, it's not morning radio.
Â
 @Playanekes  @englishdaisy  @MickRoh @Englishdaisy There you go again with your holier then thou attitude. You better be careful of your attitude because karma is a b**** and when you make a mistake just remember how unfairly your comments tear apart this poor nurse who was tricked by a couple of attention seeking media wh****.
@englishdaisy @MickRoh You even have to slam and insult her for taking her own life. Wow! I think she paid the ultimate price here - no one else will. And how about some capitilized words for the prank call claiming anothers' identity. This isn't a whole lot different from someone pretending to be a credit card company trying to solicit personal information to use against you by identity theft. Maybe THEY should be PUNISHED for their ACTIONS.Â
 @peckishpete  @englishdaisy  @MickRoh That's an awesome argument, Pete. Phishing scammers will try to convince you that if you're dumb enough to let them steal your private account information you DESERVE to have your identity stolen. It's your fault, see...Â