Digital picture frames may hold computer virus

Digital picture frames may hold computer virus

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Story Published: Jan 23, 2008 at 5:44 PM PDT

Story Updated: Jan 24, 2008 at 12:30 PM PDT

By Angelica Thornton and KATU Web Staff

PORTLAND, Ore. - They were very popular holiday gifts, but now they could be infecting people's computers.

Best Buy is pulling some of its Insignia digital picture frames from the shelves after discovering that a limited number of them were infected with a virus during the manufacturing process.

The frames were sold at Best Buy stores and online at http://www.bestbuy.com/. Here is what you need to know:

  • The recall only affects the 10.4-inch frames.
  • The virus only affects Windows operating systems.
  • Not every Insignia 10.4-inch frame was infected.
  • Cameras, USB flash drives and memory cards cannot be infected by the virus.

Best Buy pulled the frames from shelves in early January, but the company is being criticized for not issuing a recall or letting customers know until Jan. 19, and not even through their own Web site.

A spokesperson for Best Buy said the company wanted to wait until it gathered the facts and that they are working as fast as possible to notify customers who bought the digital frame.

"At this time we are not issuing a product recall," the spokesperson said. "Because not every frame was affected and customers load and share files to these frames in many different ways, we're providing one-on-one support to make sure that each customer impacted can access the solution that best meets their needs. Customers should call the Insignia customer care line at 1-877-467-4289. An Insignia representative will be available to answer questions and determine what actions are necessary to ensure that the customer's digital picture frame and computer are clean and fully functional."

For information on the recall, visit the Insignia Web site.

KATU Problem Solver Reporter Shellie Bailey-Shah wants to hear from you. Got an idea for an investigation or a tip?

Click here to contact Shellie

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