BEAVERTON, Ore. - A sixth grader from Beaverton turns to the Problem Solvers after a toaster oven explodes in her kitchen.
Karson McCoy wrote this email to Problem Solver Shellie Bailey-Shah:
"We bought a Black & Decker toaster oven about a week ago, and today it exploded. Glass was all over the floor, and I could have got a piece in my eye."
Here sister, Payton, had put a potato patty into their new Black & Decker toaster oven, purchased at Kohls. Minutes later, the oven's glass door exploded, sending shards of glass all over the kitchen. Fortunately, the sisters were not in the kitchen at the time.
The girls' parents were content to simply go buy a new toaster oven.
"Karson (had) another idea," explains her mother. "She was right on it."
Karson took photos and emailed the manufacturer. Her biggest concern?
"Someone could get hurt by getting hit somewhere with a piece of glass," says Karson.
The Problem Solvers showed Karson how to take her complaint even further by filing a report with the Consumer Product Safety Commission. The commission collects reports to consider for potential recalls.
On the CPSC's website, we discovered 12 other Black & Decker toaster ovens have exploded since January 2012, but no recall has been ordered. Several others have caught on fire.
Karson's toaster oven had model number: TO1940BD. The other explosions involved similar models but different model numbers.
The Problem Solvers have contacted Black & Decker and are waiting for a response.
To report a problem with a product, click here.