Consumer News

Problem Solvers Recall Roulette: Gambling with product safety Recall Roulette: Gambling with product safety (Video)
Nearly every day, the U.S. Consumer Product Safety Commission issues a recall alert about products that could cause property damage, serious injury and even death. Yet, a joint Problem Solver investigation with ABC News finds most recall warnings never reach consumers.
Problem Solvers Consumer group lists '10 worst toys' for kids Consumer group lists '10 worst toys' for kids (Photo Gallery)
A bow that shoots illuminated arrows its manufacturer says can fly up to 145 feet, and the "Catapencil" — a pencil with a miniature slingshot-style launcher at its erasure end — are among an annual list of unsafe toys released Wednesday.
Problem Solvers The gluten-free marketing bandwagon The gluten-free marketing bandwagon
Grocery stores and supermarkets are filled with products that proudly promote that they are Gluten Free. That's a big deal for some people – and nothing more than marketing hype for many others.
Problem Solvers The smart way to borrow for college The smart way to borrow for college
Most families need to borrow some money to put their kids through college. The key is to borrow as little as you can and to find the loans with the best terms.
Problem Solvers Catch Caddy: Does it work? Catch Caddy: Does it work? (Video)
Promoters of the Catch Caddy tout an ultra-flexible, one-size-fits-all design that fits between the front seats and console of most cars. It resembles a large, open, plastic envelope-style clutch bag without the flap.
Problem Solvers Think Halloween safety for your pets Think Halloween safety for your pets
Halloween is right around the corner. It's a fun holiday, but often stressful for the family pets. That's why so many dogs and cats run away from home on Halloween.
Problem Solvers My Fun Fish Tank: Does it work? My Fun Fish Tank: Does it work? (Video)
My Fun Fish tank is billed as "The kid-friendly aquarium that cleans itself like magic!" Adding clean water to the tank automatically siphons water up through a plastic tube that extends from the bottom of the tank out a spout near the top. Dirt collected on the bottom is removed as the fresh water pours in. As the commercial puts it- "The tank is always crystal clear!"
Problem Solvers How to talk to your auto mechanic How to talk to your auto mechanic
Even the best auto mechanic isn't clairvoyant. So when you drop off you vehicle, it's important to give the shop as much information as possible about the problem.

Mark Salem, an ASE Certified Master Technician, explains the right way and the wrong way to do it.
Problem Solvers FTC seeks public comment on telemarketing loophole FTC seeks public comment on telemarketing loophole (Video)
Thanks to a legal loophole in the telemarketing rules, some marketers are using a backdoor approach to get you on the phone and deceive you. They're getting your attention with advertising on TV and radio, placing ads in the newspaper, and inviting you to call or click when you're online.
Problem Solvers Nail polish retailer Julep vows to polish up customer service Nail polish retailer Julep vows to polish up customer service (Video)
The CEO of Seattle-based nail polish and beauty product company Julep - says she had no idea her customers had taken their complaints to the Better Business Bureau until the bureau issued a news release this week. Jane Park insists Julep is not a company that would intentionally ignore its customers and the issues that prompted the complaints have been addressed.
Problem Solvers Fight fraud with transaction alerts Fight fraud with transaction alerts
You can't avoid it. Sooner or later – whether they steal your wallet, secretly swipe your card or hack a database – a crook is going to get your credit or debit card number. Chances are this has already happened to you – maybe more than once.
Problem Solvers Sure Jell freezer jam insert -- a recipe for confusion Sure Jell freezer jam insert -- a recipe for confusion (Video)
Home canning "newbies" are learning the hard way about the importance of having the right directions when you're making jams and jellies. Case in point, this summer's instruction mix-up involving Sure-Jell Premium Fruit Pectin, one of the most popular brands of natural thickener for making jelly and jam.
Problem Solvers Wearable tech trend predicted to grow Wearable tech trend predicted to grow (Video)
You can wear them on your wrist, on your neck, and even on your face. They can help you check your e-mail, check your pulse, and check directions. They're wearable technology, and they're gaining in popularity. Wearable tech is still very new, but Consumer Reports thinks it's going to take off. A lot of big companies are jumping in the game, such as Samsung, LG, Motorola, and maybe even Apple.