Dead loved ones' voices fall victim to technology

Dead loved ones' voices fall victim to technology
Tom Moore displays his daughter's graduation photo signed by her friends in his home in Terre Haute, Ind. on Thursday, Oct. 3, 2013. (AP Photo/Michael Conroy)
A growing number of people who have saved cellphone messages of dead loved ones as a source of comfort are becoming victims of technology upgrades and policies that are silencing those voices forever.

Lisa and Tom Moore of Terre Haute, Ind., spent $1,700 over the past five years to preserve their 19-year-old daughter's voice mail greeting following her death in a 2008 car crash.

But Alexis Moore's greeting was deleted during a Sprint upgrade that her family didn't learn of until it was too late.

Other victims include a widow of an Army major killed in the 2009 massacre at Fort Hood and a Washington state man who lost his mother to cancer.

Experts say voice recording can help people maintain a connection to those who've died.