Subway sorry its 'Footlong' came up short
NEW YORK (AP) - Subway is apologizing that its "Footlong" sandwiches fell short of expectations.
The world's largest fast-food chain faced widespread criticism last week after a man posted a photo online showing a "Footlong" next to a tape measure that showed it to be just 11 inches. Subway said Friday that it's redoubling efforts to "ensure consistency and correct length" in all its sandwiches.
The company had already noted last week that bread length could vary when franchisees don't bake to its exact specifications and that it would reinforce policies to ensure consistency.
In a statement Friday, Subway expressed "regret" for "any instance where we did not fully deliver on our promise to our customers."
It declined to comment on lawsuit filed this week by two New Jersey men over the subs.
The world's largest fast-food chain faced widespread criticism last week after a man posted a photo online showing a "Footlong" next to a tape measure that showed it to be just 11 inches. Subway said Friday that it's redoubling efforts to "ensure consistency and correct length" in all its sandwiches.
The company had already noted last week that bread length could vary when franchisees don't bake to its exact specifications and that it would reinforce policies to ensure consistency.
In a statement Friday, Subway expressed "regret" for "any instance where we did not fully deliver on our promise to our customers."
It declined to comment on lawsuit filed this week by two New Jersey men over the subs.
I WAS IN THE POOL!
I understand there is a Class Action in the works, that could be very interesting. On one side, they do put the same amount of meat on each foot long, so the only difference is one inch of bread. But I would argue that when I buy a six pack, I get a six pack, when I buy a dozen eggs, I get a dozen eggs. When I buy a foot long and you sell me an 11 inch sandwich........
One of their first responses what that "shrinkage" occurred during the baking process. SHRINKAGE??? Since when did dough shrink wnen baked?/ It always EXPANDS, PROVING THEY LIED ABOUT DOUGH SIZE.
Yeah, my "footlong" came up short, too. :(
@I812Â It can happen
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Ya know, bread is Bread, it is never the same inconsistency will occur some might be longer some might be shorter.
But I do understand if the bread was way on the short end on more then a few occasions.
I've been diligently trying to keep this story away from the missus....I don't want her to think she is getting shortchanged.. Â Â ;p
The complainers are probably already in excess of 300 lbs. Like you need even 11" of bread. If you don't like their sandwiches, make your own. But wait, then they would have nothing to complain about cause they certainly can't criticize themselves.Â
Regardless of their excessive claims of having a "foot-long" any excuse for "shrinkage" is George Castansa pathetic.Â
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It isn't the length of the bread that makes a sandwich satisfying, its the contents in the middle and Subway has been failing for the last 7 years.
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Brag all you want about the length of your bread Subway where's the meat?
 @Icarus They don't even put an ounce of meat on a 6 ", two ultra thin triangles, same with the cheese. They are overpriced garbage.
ya but do they serve Ketchup yet?
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If they would just make Footlong a registered trademark of Subway, then the sandwich could be any size at all.
 @RatchetRanger Just make it the same length as the C.E.O's foot. It will still technically be a foot long.
This is such a silly story. As Hillary would say, "what difference does it make?". They should just rename it from foot-long to "12 inch or so" sandwich. Who measures their sandwich? People with too much time on their hands and the "sue" mentality.
 @Kachina The Australian wasn't suing, probably just ridiculing. The New Jersey opportunists should be paid off with a party sub, they might get 11 inches after their attorneys take their cut.